2.0 - Support
Version 2.0- Support If you have a problem with your Cellular Essentials
Software, we are happy to help you. Please always check first which
version you are using - shown in the "Info" window - and send as
accurate a description of the error as possible (indicate the operating
system, type of handset and connection (cable or infrared) you are
using, as well as the individual steps taken which led to the error;
please also indicate the error message) by e-mail
(support department); we will send you a reply within 1-2 working
days. Please do not forget to specify your telephone number, as
well, because in some cases, a telephone call can solve the problem
faster. Do also check in the table of handsets
supported by Cellular Essentials below if your mobile phone
is listed in this table before you contact our support department.
Essentials and the infrared interface
Almost all new
Nokia® mobile phones (62xx, 7110, 82xx handsets) support the IrDA
interface which is installed by default in all follow-up versions
of Windows 98 if an infrared interface is located. Older Windows
95 versions do not have an IrDA interface, i.e. the appropriate
up-date has to be downloaded from Microsoft and installed.
infrared monitor must correctly identify the activated cellular
phone (first select menu-9 on your mobile phone in order to activate
the integrated infrared interface), it is not necessary to activate
the option "Install software for Plug and Play devices within range"
at the infrared monitor (only if you would like to connect your
mobile phone e.g. to the Internet, as well), because Cellular Essentials
does not need any driver to communicate with your cellular phone.
Please check if you have activated the option "Infrared via IrDA"
of Cellular Essentials.
in handsets of the 61xx series
the infrared interface of the 61xx series of cellular phones is
not IrDA-compatible. Therefore, the program only can set up an infrared
connection to this series of cellular phones if the "Generic Ir
Serial Port" can be found - shown under Start->Options->System->Device-Manager->Connections.
In the case of Windows 95, this interface was installed by default
if an infrared port was located; in Windows 98 and the follow-up
versions, an IrDA driver is installed automatically but cannot be
used to communicate with mobile phones of the 61xx series. However,
a Generic Ir serial Port can be installed
even with Windows 98 using a trick. In
order to use the infrared interface of a mobile phone of the 61xx
series you have to choose "Options->Infrared (61xx)" of Cellular
Essentials and the serial interface
If you already
have a data cable, e.g. for using the Nokia® Data-Suite, you can
also use this cable with Cellular Essentials. If you do not have
a cable yet, you can either order the Cellular
Essentials Software inclusive of the data cable (special reduced
offer), or purchase the data
cable without the software.
Update of the
Windows Common Control Library
If you have
problems in displaying the various buttons in the toolbar of the
Cellular Essentials Software (sometimes occurring in conjunction
with error messages while loading the phone book), you must update
your Windows system to the latest version, since older versions
of the Windows-internal Common Control Library show some errors.
There is a link to this update on our download
of page | Home