ImageCopy - Support

Technical Information

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Update

Support

If you should have a problem with your ImageCopy software, we would be happy to help you. Please always check first which edition (Standard, Advanced, Advanced "Recovery Only") and version - which can be seen on the title bar on the first screen (e.g. 1.6c) you are using. In most cases, the diagnostic log file that is generated by all the Editions will help us (start the programm with /x from the command line, then carry out the copying procedure), to solve the problem. If you wish to give us the information on a hard disk or the partition layout of a hard disk, (e.g. disk 0), start the program with

IMAGECPY 0 0 -xi

After writing the partition information, the program returns to the DOS-prompt. Please note that when writing a log file, the write protection of the diskette should not be activated. Please also send the log file IMAGECPY.LOG with a description of the error, as accurately as possible, by e-mail to the support department; we will normally send you a reply within 1-2 working days. Please do not forget to also specify a telephone number, since in some cases, telephonic contact can solve the problem faster. You are also welcome to contact us by telephone; please note our office timings.

Technical Information

To get technical details such as LBA mode, Extended Interrupt 13 and the FAT file system information which is particularly important for working with ImageCopy, please click here.

Download the Updates

Updating an existing version is quite simple. You can find the necessary information in the file MUPDATE.TXT, which is located in the zip file to be downloaded, or further down on this page. A description of the new or modified facilities in your ImageCopy software can be found in the file README.TXT (also included in the comPress Informationd Zip file).

Download the current version 2.6c of ImageCopy Standard Edition (402k) by clicking, if you already have any version 2.0 through 2.6b of ImageCopy Standard Edition.

Download the current version 1.6c of ImageCopy Advanced Edition (609k) and ImageCopy Advanced Edition Recovery Only (same update file) with a click, if you already possess any version 1.0 to 1.6b of the ImageCopy Advanced Edition (Recovery Only). The latest operating instructions (zipped WinWord file, 121 KB) of the Advanced Edition (currently for version 1.03) can also be downloaded.

How to carry out an update

An existing ImageCopy program can be updated by downloading the update zip file, expanding it with PKUNZIP into a temporary directory to your hard disk and copying the files present in the zipped file to your original ImageCopy diskette. Ensure that your diskette drive is the current drive (by inputting A: on the command line) and start the program UPDATE.EXE. After a few seconds, you will be informed about the successful termination of the update process and will be immediately able to start your new ImageCopy version. If you would like to save space on the diskette, you can delete the filesMUDPATE.TXT and MUPDATE.EXE. Do not forget to make a backup of your program diskette with the new ImageCopy version using the program ICBACKUP after the update procedure. Please note that neither MUPDATE.EXE nor ICBACKUP.EXE can be run in a DOS box of Windows NT.

Note: A "major" update (number before "." in the version number is changed, e.g. from version 1.1 to 2.0) or an update from Standard to Advanced Edition cannot be carried out in this manner! This major update must be ordered from your distributor or from demmel products, and will be shipped on a separate diskette and is not free.

Did you forget to backup your diskette?

If you have forgotten to backup your ImageCopy diskette with ICBACKUP.EXE and your diskette becomes faulty, no problem! If you have to bring your diskette "back to life", simply load the packed file to the hard disk, expand it there and call the program ICRESTOR.EXE. All the necessary steps are prompted by the program. If you update from e.g. version 1.6 to 1.6c (same version number) you must not run MUPDATE.EXE. Please note that this program (just like UPDATE.EXE or MUPDATE.EXE) does not work in a DOS box of Windows NT!

Download the backup of ImageCopy Standard Edition Version 2.6c or ImageCopy Advanced Edition or Advanced Edition Recovery Only (common file) version 1.6c now!